Microsoft Dynamics 365 Field Service
Deliver exceptional customer experiences.
Field Service
Product Type:
Product
Price Range:
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Microsoft Dynamics 365 Field Service
Personalize customer experiences
| Engage with your customers | Provide post-engagement surveys | Offer self-service scheduling |
| Meet customer expectations with on-time scheduling and technician location information. | Gain customer insights with automated, personalized customer surveys after completing field service calls using Dynamics 365 Customer Voice. | Provide self-scheduling options for the convenience of your customers. |
Increase worker productivity
| Give technicians access to in-context help | Resolve cases faster with remote collaboration | Streamline tasks through a mobile-optimized experience | Enable technicians in the field | Enhance technician productivity |
| Use Field Service to capture asset information through inspections, and get real-time remote expert support via Dynamics 365 Remote Assist and other mixed-reality tools. | Consult with experts in real time to solve problems faster and perform remote inspections with Dynamics 365 Remote Assist. | Use the Field Service mobile app to track service activity—including offline access to bookings, work orders, and assets—and respond to Internet of Things (IoT) alerts and commands in the field. | Manage work orders and appointment schedules, access customer data and maps, and capture photos, videos, and voice notes with the mobile app. | Use knowledge base articles to increase first-time-fix rates. |
Optimize service operations
| Dispatch the right technician | Better manage resource assignments | Automate scheduling | Optimize service and resources |
| Use AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling to choose the right technician at the right time. | Use the drag-and-drop schedule board and interactive map to assign the nearest available technician. | Minimize travel time and maximize utilization while responding to delays, cancellations, and urgent work by using the built-in schedule board optimization. | Use the rich insights dashboards to help service managers analyze opportunities to increase first-time-fix rates. |
Deliver proactive service
| Avoid service calls | Transform your business | Get a 360-degree view of customer assets | Effectively manage asset history |
| Remotely detect and proactively resolve issues before customers are aware using Internet of Things (IoT) sensors. | Turn your cost center into a profit center by moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data. | Exceed expectations with the combined capabilities across Dynamics 365 Supply Chain Management and Field Service, including asset hierarchy, locations, and service-level agreements. | Ensure that technicians have the latest asset data, synchronized across Dynamics 365 Finance and Supply Chain Management, to improve service accuracy. |
Price Accessibility
Lease
Deployment Type
Hosted
SaaS
On premise
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat
