Microsoft Dynamics 365 Remote Assist

Microsoft Dynamics 365 Remote Assist

Empower first-line workers to solve problems in real time with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices.

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Microsoft Dynamics 365 Remote assist

Solve problems in real time

Collaborate with remote experts in real timeDeploy across multiple devicesEnable external one-time calls
Support technicians using video, screenshots, and mixed-reality annotations.Take advantage of existing iOS and Android devices by sharing live video feeds and capturing instructions using 2D annotations.Provide assistance to external customers or vendors by inviting them to join a mixed-reality call in real time.

Bring critical information into view

Access documentation when you need itMove virtual documents to the real worldUse built-in analytics to improve processes
Browse and view service-related documentation independent of a video call—get the right information at the right time.Place PDF or JPG files into real-world scenarios using HoloLens, or share them on mobile devices.Gain visibility into operational efficiencies and determine process improvements with Dynamics 365 Remote Assist call metrics.

Walk the site without being on location

Avoid travel and reduce delaysRecord calls and capture critical informationMonitor assets’ conditionSimplify business processes
Share a real-time view of your environment from anywhere on HoloLens, Android, or iOS devices with remote collaborators to avoid travel and reduce delays.Document calls and important details for future reference and faster resolution, and connect information to a booking or work order by integrating with Dynamics 365 Field Service.Capture photos and videos of assets to track their condition over time, and view captured asset data from Dynamics 365 Remote Assist for validation.Create and trigger automated workflows based on captured asset data to simplify your business processes.

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