Microsoft Dynamics 365 Marketing

Microsoft Dynamics 365 Marketing

Orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty.

Marketing CRM

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Microsoft Dynamics 365 Marketing

Dynamics 365 Marketing elevates customer experiences, allowing you to orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty. The Dynamics 365 Marketing app works seamlessly with Dynamics 365 Sales, Dynamics 365 Customer Insights, Microsoft Teams, and other products and allows you to make faster and better decisions using the power of data and AI.

Dynamics 365 Marketing consists of two primary modules, along with event management. Both modules include capabilities to create graphical email and design interactive customer journeys to support marketing initiatives.



Engage customers in real timeWin customers and earn loyalty fasterPersonalize customer experiences with AIBuild customer trust with a unified, adaptable platform
Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.


Capabilities that make a difference

Transform your business with real-time customer journeys across the entire customer lifecycle.

End-to-end experiencesAssisted by AIEasy for business users

Real-time customer-led journeys

B2C and B2B marketing

Physical and digital channels

Dynamic, easy-to-use content editor

Experimentation and optimization

AI-recommended channels

Natural-language segments and journeys

Easily defined journey triggers

Engaging events with Microsoft Teams


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