Microsoft Dynamics 365 Commerce
Dynamics 365 Commerce — built on the proven Dynamics 365 Retail capabilities—delivers a comprehensive omnichannel solution that unifies back-office, in-store, call center, and digital experiences. Dynamics 365 Commerce enables you to build brand loyalty through personalized customer engagements, increase revenue with improved employee productivity, optimize operations to reduce costs and drive supply chain efficiencies, ultimately delivering better business outcomes.
|Engage across traditional and emerging channels||Build loyalty and exceed expectations||Get everything to build and run digital commerce||Enable AI-driven intelligent commerce||Modernize retail store and streamline operations|
|Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.||See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.||Grow your business with a unified digital commerce solution that scales to meet your needs across business and consumer sales.||Infuse intelligence across your sales operations with AI capabilities that improve customer and partner experience, drive greater ROI, and optimize business practices.||Create personalized and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.|
Deliver unified commerce at scale
Unify back-office, in-store, e-commerce, and call center experiences to personalize customer engagement, increase employee productivity, and optimize store operations.
|Integrated and unified||Opearational agility||Infused with intelligence|
Native support for omnichannel purchasing
Rapidly build and enhance commerce experiences
Single view of customer across channels
Rapidly scale through headless commerce engine
Modern commerce tools to empower your workforce
Centralized management of commerce operations
Relavant recommendations and purchasing templates for business users
Increase conversion and discoverability with intelligent product search
Rapid fulfilment via intelligent distributed order management