Microsoft Dynamics 365 Commerce

Microsoft Dynamics 365 Commerce

Deliver unified, personalized, and seamless buying experiences for customers and partners.


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Microsoft Dynamics 365 Commerce

Dynamics 365 Commerce — built on the proven Dynamics 365 Retail capabilities—delivers a comprehensive omnichannel solution that unifies back-office, in-store, call center, and digital experiences. Dynamics 365 Commerce enables you to build brand loyalty through personalized customer engagements, increase revenue with improved employee productivity, optimize operations to reduce costs and drive supply chain efficiencies, ultimately delivering better business outcomes.

Engage across traditional and emerging channelsBuild loyalty and exceed expectationsGet everything to build and run digital commerceEnable AI-driven intelligent commerceModernize retail store and streamline operations
Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.Grow your business with a unified digital commerce solution that scales to meet your needs across business and consumer sales.Infuse intelligence across your sales operations with AI capabilities that improve customer and partner experience, drive greater ROI, and optimize business practices.Create personalized and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.


Deliver unified commerce at scale

Unify back-office, in-store, e-commerce, and call center experiences to personalize customer engagement, increase employee productivity, and optimize store operations.

Integrated and unifiedOpearational agilityInfused with intelligence

Native support for omnichannel purchasing

Rapidly build and enhance commerce experiences

Single view of customer across channels

Rapidly scale through headless commerce engine

Modern commerce tools to empower your workforce

Centralized management of commerce operations

Relavant recommendations and purchasing templates for business users

Increase conversion and discoverability with intelligent product search

Rapid fulfilment via intelligent distributed order management


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