HubSpot Service Hub

HubSpot Service Hub

Your customers expect better service.

Today, customers expect resolutions in minutes and personalized, 24 7 service through various channels. But most customer service reps are overwhelmed trying to meet these growing demands because their tools and data live across multiple sources.

Service Hub brings all your customer service data and channels together on one CRM platform, so you can efficiently onboard, support, retain, and grow your customer base. The result? Better customer service management and delighted customers at every stage of their journey. 

Enable Flexible Customer Support

Expand your support team's capacity through automatuon and self-service

Help Desk & Ticketing

Spend less time on data entry, and more time helping customers succeed. Add routing to tickets to create a help desk that prioritizes critical issues first.

Customer Portal

Empower your customers to gain ownership over their experience with a secure customer portal. Your portal keeps ticket conversations going between customers and reps, so issues are resolved faster.

Knowledge Base

Help customers help themselves, and reduce your number of support requests. Convert frequently asked questions into a searchable library of help articles, videos, and documentation.

VoIP Calling

Call your customers directly from the HubSpot platform with HubSpot's VoIP software. Get crystal-clear call quality and take advantage of features like call logging and analytics.

Live Chat

Help customers on your website in real time. Automatically route users to the right people on your services team, and build better relationships through contextual conversations.

Automated Customer Service

Eliminate unnecessary manual processes so your team can focus on solving customer problems. Empower agents to craft personalized experiences that scale.

Conduct Seamless Onboarding

Improve collaboration by uniting your teams and channels.

1:1 Video Messaging

Use video to build stronger relationships from the beginning. Create personalized help videos for individual customers right inside HubSpot, and easily add them to emails or tickets.

Shared Inbox

Connect team email, live chat, Facebook Messenger, and more to one universal inbox so your whole team has the visibility to manage and reply to conversations in one place.

Team Management

Keep your team organized and efficient by ensuring every user has access to the right assets. Quickly view and manage agent permissions, status, and availability across your team.

Deepen Customer Relationships

Identify opportunities to enhance the customer experience.

Fully Integrated CRM

Get the context you need to help customers succeed. Automatically track customer details and interactions with your business in one source of truth that’s accessible to your whole team

Forecasting

Make better decisions with comprehensive forecasts. Create a pipeline to monitor renewals and upgrades, and give managers better visibility into projected performance.

Customer Feedback Surveys

Get a pulse on customer happiness. Deploy NPS, CSAT, CES, and custom surveys to gather feedback that can be used to build a better customer experience.

Reporting Dashboards

Surface actionable data to improve customer service. Highlight top service requests with data-backed reports and assess team performance over time with enhanced dashboard capabilities.

Conversation Intelligence

Automatically capture details from every call so you can uncover the “why” behind team performance. Then unlock coaching opportunities with AI-powered insights.

Contact Scoring

Assign scores to your contacts, so you can track the health of your customers and prioritize outreach. Use your scores to segment lists, trigger automation, and more.